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LITERACY ALLY TRAINING
Did you know?
Approximately 18% of adults in Muskegon County (about 21,000 - 25,000 individuals) are considered functionally illiterate, reading below a third-grade reading level.
Illiteracy is a generational issue. A mother’s reading skill is the greatest predictor of a student’s academic success.
What is the READ Muskegon Literacy Ally Training?
• The Read Muskegon Literacy Ally Training presents a
“literacy-informed” approach to customer service
• Equips professionals in public-facing roles with skills to identify
and appropriately address literacy struggle with their clients
and if necessary, refer them to literacy support services
• Aims to increase literacy awareness across all customer service
and public-serving sectors
• Ideal training time is 90-120 minutes
Topics Covered
• Discuss the definition and importance of literacy
• Learn how to identify signs and cues of literacy struggles
in adults
• Review and practice strategies to accommodate low-literacy adults specific to your workplace
• Overview of Read Muskegon programs and how to respectfully refer someone for services
“The training was very invigorating. I’m more conscious of how I’m communicating with somebody and how they’re receiving that communication. I have more skill sets to pivot. I know I’m a better dietician because of the Literacy Ally training.”
Debra Warren,
Outpatient Registered Dietician, Trinity Health
Who can benefit from the training?
SOME EXAMPLES INCLUDE:
• Customer Service
• Medical/Dental/Mental Health
• Libraries
• Human Resources
• School Admin and Teachers
• Bank Personnel
• Intake/Registration
• Government Employees
• Criminal Justice
What does it cost?
The base rate of $500 includes:
pre-training planning to customize the training to your needs, 90-120 minute facilitation for up to 25 people, and printed materials including signage to display to the public.
There is an additional $20 per person fee for additional attendees.
FOR MORE INFORMATION OR TO SCHEDULE A TRAINING, CONTACT
Shea Ross • (616) 741-1273 • shea.ross@readmuskegon.org
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