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LITERACY ALLY TRAINING
Did you know?
Approximately 18% of adults in Muskegon County (about 21,000 - 25,000 individuals) are considered functionally illiterate, reading below a third-grade reading level.
Illiteracy is a generational issue. A mother’s reading skill is the greatest predictor of a student’s academic success.
![RMLiteracyAllyBlue.jpg](https://static.wixstatic.com/media/3f6cf8_ebf8610158274b42b061481b3b29618e~mv2.jpg/v1/fill/w_312,h_310,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/RMLiteracyAllyBlue.jpg)
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What is the READ Muskegon Literacy Ally Training?
• The Read Muskegon Literacy Ally Training presents a
“literacy-informed” approach to customer service
• Equips professionals in public-facing roles with skills to identify
and appropriately address literacy struggle with their clients
and if necessary, refer them to literacy support services
• Aims to increase literacy awareness across all customer service
and public-serving sectors
• Ideal training time is 90-120 minutes
Topics Covered
• Discuss the definition and importance of literacy
• Learn how to identify signs and cues of literacy struggles
in adults
• Review and practice strategies to accommodate low-literacy adults specific to your workplace
• Overview of Read Muskegon programs and how to respectfully refer someone for services
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“The training was very invigorating. I’m more conscious of how I’m communicating with somebody and how they’re receiving that communication. I have more skill sets to pivot. I know I’m a better dietician because of the Literacy Ally training.”
Debra Warren,
Outpatient Registered Dietician, Trinity Health
Who can benefit from the training?
SOME EXAMPLES INCLUDE:
• Customer Service
• Medical/Dental/Mental Health
• Libraries
• Human Resources
• School Admin and Teachers
• Bank Personnel
• Intake/Registration
• Government Employees
• Criminal Justice
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What does it cost?
The base rate of $500 includes:
pre-training planning to customize the training to your needs, 90-120 minute facilitation for up to 25 people, and printed materials including signage to display to the public.
There is an additional $20 per person fee for additional attendees.
FOR MORE INFORMATION OR TO SCHEDULE A TRAINING, CONTACT
Shea Ross • (616) 741-1273 • shea.ross@readmuskegon.org
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